Run a workshop with the watch history in view
Manage each watch from intake to handover with a dated record of its condition, approvals, technician work, parts, labour, costs and quality checks.
Accept work with the right context
Open a job for a walk-in customer or accept a referral from another store. If the watch is already recorded, review the sale date, warranty status and authorized service history before confirming the work.
Cost the work as it happens
Keep quoted labour, parts, supplier charges and outside services as separate job lines. Prepare a clear estimate, record customer decisions and update the final service amount from approved work without retyping the job.
Give the referring store useful progress
Share agreed milestones such as accepted, awaiting approval, waiting for a part, in progress, quality check and ready for collection. Internal notes, unrelated customer records and workshop margins remain private unless specifically shared.
A dedicated workspace for the bench
A technician-first mobile and tablet experience is in preparation. Its preview below shows how a watchmaker will be able to review a job, add bench notes, capture photos and move the service record forward from the workbench.
Every workshop stage, recorded and costed
The service job carries its decisions, work, parts and costs from one stage to the next, so the team can see what happened and what remains.
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1. Receive and identify
Record the serial number, customer or referring store, accessories, visible condition and intake photographs. Confirm who has custody of the watch.
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2. Inspect and diagnose
Add symptoms, condition findings, test readings and recommended work to the service record. Check the watch history and any shared warranty information.
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3. Quote and get approval
Separate labour, parts and external services in the estimate. Send the scope and price for approval, and record acceptance or requested changes before proceeding.
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4. Disassemble and document
Record the disassembly steps, component condition and findings. Attach notes and photographs to the watch job so the next technician can see what was found.
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5. Clean and prepare
Log cleaning and preparation work, then note any components that need replacement, repair or additional inspection before assembly.
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6. Source and receive parts
Link required parts to stock or a supplier order. Track supplier, expected arrival, unit cost and receipt so the job shows why work is waiting and what it costs.
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7. Reassemble and test
Record assembly, lubrication and adjustment tasks, then attach the results of the checks your workshop performs before quality review.
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8. Quality check and hand over
Complete the final inspection, record parts used, confirm the final work and charge, and mark the watch ready. The service history stays connected to its serial number for the next visit.
The workshop at your workbench
A visual preview of the planned phone and tablet workspace. Select a stage to see how the service record will follow the watch through the workshop.
- Move a job forward with large, touch-friendly controls.
- Keep photos, technician notes and parts beside the watch record.
- Use the same service view on a phone or a workshop tablet.
Illustrative preview only · sample information, no live job data
Mechanical wristwatch · serial ending 4829
Record the serial number, customer or referring store, accessories, visible condition and intake photographs. Confirm who has custody of the watch.